Products Policies - About Detailed Play Systems

1-800-398-7565
Detailed Play PRO Commercial Playground Equipment Detailed Play Systems, Residential & Backyard Playground Equipment
Detailed Play Systems, Residential & Backyard Playground Equipment


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ABOUT DETAILED PLAY SYSTEMS - OUR POLICIES

ONLINE PRIVACY - SECURITY
Policy: You can count on Detailed Play Systems to safeguard your private information.  We highly value our customer relationships and the importance of maintaining merchant/customer confidentiality.  Any information that you provide to us will only be used to process your order or request for further information.  We do not collect any information that is specific to you while you shop on our website.  We will not sell or rent our customer's information to any 3rd party for any use - which means you can feel confident that after you send us your email address, you will receive only the information you've requested and not be barraged with annoying 'junk' emails. Detailed Play Systems receives the contents of the order form that you submit from our website instantly and securely using Plug'nPay advanced SSL technology - this is the secure socket layer state-of-the-art for securing electronic commerce transactions. Your credit card number is not transmitted to us with your order and is only available via secure encrpyted transfer if requested for future processing needs.
Communications: To address any privacy or security concern or to check for changes made to our policies or products, please visit our website or contact us at 1-800-398-7565.
Current policy effective date: Oct 3, 1999.
WARRANTY AND RETURNS
Our products are warrantied against defects in material and workmanship resulting from normal use for a period of one year from date of delivery.  All other warranties including merchantability or fitness of purpose, whether expressed or implied, are hereby excluded.  Contact Detailed Play Systems within 30 days of delivery to request a product return for a full refund - there are no restocking fees.  We cannot accept returns or provide refunds beyond 60 days of the delivery date. Refunds will exclude the actual cost of shipping and handling, free shipping promotions are voided if returned. It is typically not practical to return a slide or any freight item for credit, the cost for freight usually exceeds the credit amount.
APPLICATION AND WEIGHT GUIDANCE
All products appearing on the detailedplay.com website are intended for residential backyard use by one family and friends unless 'commercial' appears in the product description. For commercial grade products designed for use in group/public playground settings, see http://www.detailedplaypro.com. All playground component manufacturers that Detailed Play Systems is aware of clearly state: "All playground components are intended for use by children over the age of 2 and under the age of 13" and these same manufacturers supply a vast majority of playground components distributed and sold at retail in the US. Further claims that guide towards extended application and suitability are at the discretion of the sales department and what they choose to tell their customer. Application is not necessarily due to strength of materials that the components are made from or weight limits, it is due to the target market that use playground products regularly. We offer the following table to provide weight and application guidance:
             
 
Category
 
Guidance
 
Further Info
 
             
 
Jungle Fort - Structural Design
 
No practical human weight limit.
Full size 4x4, 4x6, 2x8, 2x6 framing.
Avoid overcrowding for safety.
   
             
 
Slides
From 125lbs up to 250lbs
depending on model
 
             
 
Swings, Climbing Accessories
Chained: chain rated for up to 800lbs
Seats: Max that can fit, weight limit 250lbs, max break weight n/a.
All Roped Items < 125lbs
 
             
 
Hardware / All Components
 
Hardware is made from galvanized steel. Any applicable weight limit depends on installation and support structure, not on component strength.
   
             
 
Other
 
Please contact us for any question or clarification regarding appropriate use or weight guidance for our products.
 
Contact Us
1-800-398-7565
 
             
 
Maintenance/Inspection
 
All products made from metals or plastics and exposed to the elements and ongoing use will eventually wear and/or weaken and require replacement.
 
For safety purposes, routinely inspect all playground equipment for signs of damage or weakening and install replacements as needed.
 
• Detailed Play Systems offers the highest quality safest and strongest backyard playground equipment available.
LICENSE
Purchase of one of our Main Kits including Detailed Plans grants the customer a single license for personal, non business use.  You must contact Detailed Play Systems if you are interested in re-sale or use of our products for any business purpose.
SAFETY AND LIABILITY
Our Detailed Plans and Jungle Fort playground designs meet or exceed the residential playground safety standards set by the American Society for Testing Materials (ASTM) and Consumer Product Safety Commission (CPSC).  This is just one of our ongoing commitments to safety. Detailed has also consulted with PlaySafe, a team of independent playground safety experts, for a safety review of our Detailed Plans to help assure that your backyard playground will be as safe as possible.
Accidents and resulting injuries can occur at any time, even while building or using safe playground equipment.  Detailed Play Systems shall not be liable for incidental, indirect, special, or consequential damages incurred from the build or use of the products herein.  In no event will Detailed Play Systems be liable for damages beyond the invoiced price.
ABOUT DETAILED PLAY SYSTEMS
Detailed Play Systems was started in July, 1998 with a vision of creating an excellent playground value by helping parents to install affordable, safe, and durable forts and swingsets along with fun playground equipment for their children.  The company's core product is the Jungle Fort Swingset and also offers home playground equipment needed to upgrade existing sets.  Products are delivered directly to customers using internet and mail-order catalogs, allowing busy parents the convenience of fast purchase and home delivery of playground equipment and complete kits... everything needed to build a great playground except standard sized lumber!  Parents who are using Detailed's products are saving up to 50% off the retail installation price for similar pre- fabricated fort swingsets.

WHY DETAILED PLAY SYSTEMS
Detailed Play provides customers with the highest quality backyard playground per dollar.
We provide superior products, excellent service, and unsurpassed value in playground equipment and we offer the most customizable, feature packed, good looking, solidly constructed DIY swing set kits on the market.

A Clear DIY Playground Choice
We've been showing parents, in detail, how to easily build their own professional quality backyard playground since 1998 (the year that the Google search engine began to exist).

Detailed Play Systems takes the guesswork and the sticker shock out of getting a high quality backyard playground for the kids. We start by providing an informative web presence and knowledgable telephone-based customer service and support, and then follow by delivering products and designs that will produce joyful backyard playground experiences over the long term. To assure that we achieve our #1 business goal - long term customer satisfaction - we offer only those products, kits, plans, designs, and components that are built to last and hold up well to the outdoor elements and the demands of steady use over time. We design our products with safety, value, and the needs and interests of families foremost, we're a consumer-oriented business. Detailed Play designs, markets, sells, and fully supports the products we offer to customers.

All of our playset kits and configurations use "all bolt construction", no nails that can work loose, no cheap fasteners. All hardware is recessed into the wood to prevent dangerous protrusions. We deliver hot-dipped galvanized bolting in our kits, not zinc-plated bolting that won't perform as well. And our designs use 2 bolts per joint, not just 1, because this will help keep the structure stronger and more stable than other inadequately fastened play structures. Climbing, sliding, and swinging activities are always safely separated in all of our configurations - our inclined step ladder is located on its own side of the fort not right next to the slide. Children coming down the slide can inadvertently interfere with another child's balance while climbing up the ladder when a step ladder is located right next to the slide. Our inclined step ladder includes full-length handrails for added upper-body stability and balance while climbing up the ladder. The quality of our plans, hardware kits, and design configurations are complemented by the top quality playground equipment components we deliver - the same level of quality play components as found on expensive high-end sets.

Whether you want just a fort club house only, or a complete backyard play system with fort, wooden swing sets, monkey bars, climbing rock wall, or just an individual swing, wave or spiral slide, or any other backyard playground component to upgrade an existing playground, consider Detailed Play Systems. We offer a complete line of playground plans, complete kits, parts, components, and accessories to help build fun backyard wooden swing sets and fort/clubhouse play areas for your child.

Do it yourself, control quality, have the flexibility of building the configuration you want using the lumber materials you want... and save! Our Detailed Plans make it easy. Save hundreds or even thousands of dollars vs. the cost of similar pre-built wooden playgrounds and get the added personal satisfaction of building something special, fun, and long-lasting for your children and their friends as they watch you, their dad, their mom, their grandparent, or any other significant person in their life, build every child's dream - a backyard playground to call their own!

Thank you for your interest and for taking the time to read about our company and the playground products we offer. You can count on Detailed Play Systems to meet your family's backyard playground needs!

IN THE NEWS:
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Detailed Play Systems
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