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Detailed Play PRO Commercial Playground Equipment Detailed Play Systems, Residential & Backyard Playground Equipment
Detailed Play Systems, Residential & Backyard Playground Equipment



ORDERING - SHIPPING & DELIVERY

ORDERING & PAYMENT METHODS visa mastercardamex discover
Orders can be placed using our website or by telephone. Detailed Play Systems accepts Visa, Mastercard, American Express, Discover or Check/Money Order.
ONLINE ORDERING SECURITY PlugnPay Secured  PnP Secure
Detailed Play Systems receives the contents of the order form that you submit from our website instantly and securely using Plug'nPay advanced SSL technology - this is the secure socket layer state-of-the-art for securing electronic commerce transactions.  Your credit card number is not transmitted to Detailed Play Systems with your order and is only available to us via secure encrpyted transfer if we request it afterwards for future processing needs.

SHIPPING AND DELIVERY
Detailed Play Systems ships to all 48 States within the continental U.S. (see below for other locations and for shipping address requirements). Order-to-delivery time can range from 3 up to 14 days and will depend on order contents and the delivery location. Additional time is necessary to prepare some playground equipment shipments since we provide customers with the flexibility to fully customize the playground slide, swing, and accessory selections. Orders that do not contain oversized or heavy freight items will be shipped UPS or Fedex Ground. Orders containing items such as slides, tube tunnel, landscape timbers, playground surfacing will require Motor Freight truck delivery (see Motor Freight Delivery guidelines below).

Motor Freight Delivery (orders containing Slides, Timbers, Freight Items):
By placing an order for any product requiring motor freight delivery, customer authorizes Detailed Play Systems to hire a freight trucking company on customer's behalf.  All sales requiring motor freight delivery are Freight On Board (FOB) meaning that title ownership of the goods transfers to customer when goods are loaded onto truck at seller's facilities.  Seller is not liable in the unlikely event that loss or damage occurs thereafter.  Customer is responsibile for incoming inspection of the goods at the time of delivery and for noting any shortages or damage to the goods on the freight slip that customer must sign to receive the delivery.  Detailed Play Systems will assist customer with filing freight claim and receiving replacement product in the unlikely event of a damaged or missing goods problem. Once the freight slip is signed 'received in good order' by the customer, there is no possibility of filing a successful freight damage claim. Motor freight company will call customer ahead of time to schedule an appointment to deliver the goods.  Customer or customer's representative must be present at time of delivery. Customer may be responsible for an additional re-delivery fee if the truck arrives with the goods but the customer is not present for the delivery. Customer is responsible to assure that a 48ft-long freight truck is able to get to the provided shipping address, or otherwise make arrangements to pick up the goods from the local freight terminal or transfer the goods at a mutually agreed upon location that the freight truck can get to - most freight companies do not have smaller trucks. It is the customers responsibility to facilitate the delivery and to assure that delivery of the goods to their shipping address by a freight truck is possible. Motor freight company terms for delivery is curbside unload by customer, meaning that customer is responsible for unloading the goods at curbside in front of the house - the driver's responsibility ends with opening the back of the truck.  Most drivers will help with unload, however they are not required to do so. Additional services such as lift gate unload, inside delivery, or smaller truck usage - although rarely required - may be available from the freight company for an additional charge. These services are not included in the shipping total paid with customer's order, and must be requested/approved by customer at delivery scheduling time and paid directly to the freight carrier. Slide deliveries can usually be easily unloaded and brought into the yard or garage by one person, but in the case of the mulch due to total weight of the goods, it is recommended that you plan to have someone assist you with receiving the delivery.
We are not able to deliver to PO Box or APO/FPO addresses.
UPS and Fedex are not able to deliver to PO Box or APO/FPO addresses, we are able to ship using UPS or Fedex.

Locations outside of the Continental U.S. 48 States:
We are not able to ship any items to international addresses overseas or outside of North America. Slides, landscape timbers, and any other items that require a freight truck cannot be shipped to any location outside of the continental U.S. 48 States. This is due to the shipping costs and transport logistics involved. For heavy and/or irregular sized playground equipment components, air transport rates and/or international freight rates are relatively excessive, and for smaller orders typically higher than product subtotal. It is possible to place an order with us for delivery to a freight forwarder that is based in the U.S. See Other below for further information regarding this option.
AK, HI, PR, Canada, Mexico (import fees, govt duty, taxes required to receive shipment are customer's responsibility)
At our discretion, additional shipping costs may apply to orders shipping to AK, HI, PR, Canada, Mexico. Our customers are always notified of any change to shipping amount required, for approval before we proceed with order processing.
Europe, Australia, Asia, South America, Africa, Other: We do not have local agents and we are not able to ship overseas due to excessive costs and logistics for air or cargo transport to these locations. Customers located outside of the U.S. may hire their own independent forwarding agent that is based in the U.S. In this case, we will guarantee delivery to the agent's U.S. address. Several forwarding services may be available that our international customers may check with for service availability and quote. Detailed Play Systems makes no representations or guarantees regarding the suitability of any forwarding service.
 
SALES TAX
The state of New Jersey requires that we collect sales tax on orders with shipping addresses within the state of New Jersey. This amount will be automatically calculated and added to your order for review before completing final checkout.

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