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| HOW TO ORDER / SHIPPING AND DELIVERY |
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| ORDERING & PAYMENT
METHODS |
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Orders can be placed
using our website, by telephone, fax, or by mailing a completed
order form to us. Detailed Play Systems accepts Visa, Mastercard,
American Express, Discover or Check/Money Order. Check orders
will
take longer to process. We
prefer
that
you use our website if possible to place your order. Here's
how to get started now:
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(1) Order your selected kits,
slides, and playground equipment accessories |
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(2) Download or print out our Lumber
Guide - Order lumber locally for
delivery or pickup. |
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(3) That's it! You'll have
everything needed to build your Jungle
Fort Swingset delivered to your home. |
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Detailed Play Systems
receives the contents of the
order form that you submit from our website instantly and securely using
Plug-N-Pay's advanced SSL technology - this is the secure socket layer state-of-the-art
for securing electronic commerce transactions. Your credit card number
is not transmitted to Detailed Play Systems with your order and is only available
to us via secure encrpyted transfer if
we request it afterwards for future processing needs. |
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Detailed Play Systems
ships to all 48 states within the continental US (see below for other locations).
Order-to-delivery time can range from 3 up to 14 days depending upon order contents
and the delivery location. Main Kits (containing plans, hardware, and vinyl
roof/sandbox cover) ship from our warehouse in just 1-2 business days, promptly
delivering
everything needed to build. Additional time is necessary to prepare some playground
equipment shipments since we provide customers with the flexibility of fully
customizing their playground
selections. Orders that do not contain oversized or heavy freight items will
be shipped UPS Ground. Orders containing items such as slides, tube tunnel,
or landscape timbers will require Motor Freight truck delivery (see terms and
conditions for motor freight
below). Playground Kits can be ordered with or without a slide so that customers
can choose whether Motor
Freight truck or UPS will be required for delivery.
Standard Shipping Costs:
- Playground Kits (UPS, No
Slides/Freight Items*): $20.-$30.
- Playground Kits (With Any
Slide/Freight Item*): $120.-$155.
- Accessories (UPS,
based on items ordered, calculated and shown before
checkout): $7.95+
* Slides, Tube
Tunnel, Mountain Climb, Wear Mat (Freight): $120.-$155.
* Trampolines (Freight): $120. to
most shipping addresses.
* Timbers/Mats (Freight): Email or Call
for Quote.
CURRENT
SHIPPING COSTS*:
Our
shopping cart displays the finalized** delivery charge for your order before
checkout.
- Playground Kits (UPS, No
Slides/Freight Items*, Unlimited Add-Ons): FREE
- Playground Kits (Freight, With Any
Slide/Freight Item*, Unlimited
Add-Ons): $110.-$130.
- Accessories (UPS,
based on items ordered, calculated and shown before checkout):
$7.95+
* Slides, Tube Tunnel, Mountain Climb, Wear Mat (Freight): $120.-$155.
* Trampolines (Freight):
$120. to most shipping addresses.
* Timbers/Mats (Freight):
Email or Call for Quote.
**Shipping
Total - Heavier Freight Orders:
A
Shipping Total will be displayed on the checkout page prior to
placing your order. This shipping total
and the guideline quotes in the table above apply to most
orders, but cannot be guaranteed for orders containing heavy
freight or orders with delivery addresses outside of the continental
US.
For orders with delivery addresses outside of the continental US, or orders that
contain heavy freight (such as playground border timbers, larger quantities
of freight items), the shipping cost for delivery may be higher than the
amount shown at checkout since our shopping cart is unable to calculate
shipping rates for these orders. If necessary, we will verify
a
manual
freight quote and provide a revised shipping quote via email for
customer
review
and approval prior to order processing. Email or call to confirm
freight cost for an order or for further shipping information. |
Detailed Shipping and Delivery Times
are minimum since we ship from locations on the east,
west, and mid-west.
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Order Type
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Shipping Method
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Min
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Standard
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Max
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Detailed Plans
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US Mail or PDF
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Instant
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3 days
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5
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Kits
Detailed Plans - Hardware - Tarps
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UPS
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2
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3-5 days
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7
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Swings & Accessories,
UPS
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UPS
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2
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3-5 days
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7
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Slides, Freight
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Freight
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5
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7-10 days
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14
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* Kits
and Slides/Swings/Accessories are shipped separately.
Terms and Conditions for Motor Freight Delivery (orders
containing Slides, Timbers, Freight Items):
By placing an order
for any product requiring motor freight delivery, customer authorizes Detailed
Play Systems to hire a freight trucking
company on customer's behalf.
All sales requiring motor freight delivery are Freight On Board (FOB) meaning
that title ownership of the goods transfers to customer when goods are loaded
onto
truck at seller's facilities. Seller is not liable in the unlikely
event that loss or damage occurs thereafter. Customer
is
responsibile
for
incoming
inspection
of
the
goods at the time of delivery and for noting any shortages or damage to
the goods on the freight slip that customer must sign to receive the delivery. Detailed
Play Systems will assist customer with filing freight claim and receiving replacement
product in the unlikely event of a damaged or missing
goods problem. Once the freight slip is signed 'received in good order' by
the customer, there is no possibility of filing a successful freight damage
claim. Motor freight
company will call customer ahead of time to schedule an appointment to deliver
the goods. Customer or customer's
representative must be present at time of delivery. Customer may be responsible
for an additional
re-delivery
fee
if the truck arrives with the goods but the customer is
not
present
for the delivery. Customer is responsible to assure that a
48ft-long freight truck is able to get to the provided shipping address,
or otherwise
make
arrangements to pick up the goods from the local freight terminal or
transfer the goods at a mutually agreed upon location that the freight
truck can get to - most
freight companies do not have smaller trucks. It is the
customers
responsibility
to
facilitate
the delivery and to assure that delivery of the goods to their shipping
address by a freight truck is possible. Motor freight company terms for
delivery is curbside unload by customer, meaning that customer is responsible
for
unloading
the
goods at curbside in front of the house - the driver's responsibility ends
with opening the back of the truck. Most drivers will help with unload,
however they are not required to do so. Additional services such
as
lift
gate unload, inside delivery, or smaller truck usage - although rarely required
- may be available from the freight company for an additional charge. These
services are
not included
in the shipping total paid with customer's order, and
must
be
requested/approved
by
customer
at delivery scheduling time and paid directly to the freight carrier.
Slide deliveries can usually be easily unloaded and brought into the yard
or garage by one person, but in the case
of
the
mulch due to total weight of the goods, it is recommended that you plan to
have someone assist you with receiving the delivery.
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* Canada, Alaska, Hawaii, Puerto Rico, Other locations
outside Continental US:
Some orders can be delivered to some addresses outside
of the continental US, but additional charges that are not included in
your online order total will apply. Under no circumstances can DPS
deliver any slide or mulch outside of the continental US due to motor freight
delivery requirements for these products. Additional shipping costs
below are provided as guideline estimates. DPS processing, delivery, and shipping cost for these
orders cannot be guaranteed in every instance.
Canada:
ADD 1x shipping total for UPS Ground to Canada (import fees, govt duty,
taxes are customer's responsibility)
AK, HI, PR: ADD 1.5x shipping total
for UPS Air service.
Other:
Call or email for more information.
Customers residing outside of the continental US can
also hire their own independent forwarding agent that is based in the US.
In this case, DPS will guarantee delivery to the agent's US address.
DPS may be able to provide customer with a referral to a forwarding agent
that was used by one of our past customers in your location - call to inquire
about this option. |
1-ADDING
ITEMS - - - - - - - - - - - - - - put items into your shopping cart.
2-VIEW / MODIFY CONTENTS - -
- - - make sure items are correct, add more items or delete items.
3-PROCEED TO CHECKOUT - - -
- - - - shopping cart contents are correct? Lets purchase.
4-SECURE CHECKOUT - - - - -
- - - - - - enter SSL encryption mode to secure your order information.
5-SUBMIT PAYMENT - - - - - -
- - - - -- - final review OK? Send payment to Detailed
Play Systems
6-RECEIVE EMAIL RECEIPT - -
- - - - - you will promptly receive email to confirm your order.
Our easy-to-use shopping cart program will keep
track of everything you add to your shopping cart for as long as you'd
like to shop on our website and keep your browser running. If you
are unsure about using a shopping cart program, don't be afraid to practice
and learn how... remember, nothing is sent until you go to [Secure
Checkout], enter 'secure' mode, and you click [Submit
Payment] after final review of the information.
ADDING ITEMS
Products on our website may be conveniently added
to your shopping cart on any page of our website that they are presented.
Just enter quantities and click [Add] or [Purchase].
For example, to order one of our All-in-1 Swingset Kits you can go to either
the Projects or Catalog page and enter the indicated quantities and colors
for Roof, Slide, Swings, and Handgrips and then click [Add]
or [Purchase].
Our shopping cart program allows you to conveniently
mix and match colors as required. For example, you may choose (1)
red swing, (1) blue swing, (2) green handgrips, (1) yellow handgrips and
click [Add].
To add an item, or group of items, to your cart
just enter the quantity for each item in the box next to that item.
Then click [Add] or [Purchase] and those items are now in your cart!
Its that easy. Remember, you may buy as many items as you'd like
by placing the quantities in each of the boxes and clicking [Add] or [Purchase]...
you only need to click [Add] or [Purchase] once to place all items you've
chosen into your cart.
VIEW / MODIFY CONTENTS OF CART
Click on any of the [View],
[Add],
or [Purchase] buttons at any time followed
by [View Contents] to see exactly what items,
colors, and quantities that you have placed in your shopping cart and the
order subtotal.
To remove an item, a group of items, or all items,
begin by following instructions above for VIEW CART. This
will show you exactly what is in your shopping cart and you may remove
individual item(s) by clicking [Remove Item]
next to the item(s) you want to remove, or you may remove all items and
start over by clicking the button labelled
[Empty Shopping Cart].
Click [Continue Shopping] to resume ADDING
ITEMS to your shopping cart.
CHECKING OUT - FINAL STEP
To buy the products you've chosen, begin by following
instructions for VIEW CART. Verify
that these are the products you wish to purchase and click [Proceed
to Checkout]. Read and intial the Terms of Sale and click
[Secure Checkout].
At this point your browser will indicate that you are using 'secure' mode.
Enter your billing and shipping information and click [Summarize
Order]. Perform a final review of the order information
and then click [Submit Payment] and your order
is now on its way to you! |